Shipping Policy

Last Updated: July 21, 2026

Thank you for choosing Zookies. We are committed to manufacturing and delivering high-quality custom apparel and bulk clothing orders in a timely and secure manner. This Shipping Policy explains how we process, ship, and deliver orders placed through zookies.in.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

  • All orders are processed after order confirmation and receipt of any required advance payment.
  • Production timelines vary depending on the product type, quantity, customization, and artwork approval.
  • Orders are generally dispatched within 7–25 business days, or as mutually agreed at the time of order confirmation.
  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).

2. Shipping Methods

We deliver across India and to select international destinations through trusted courier and logistics partners.

Domestic Shipping

Orders within India are shipped through registered courier services or Speed Post, depending on the delivery location.

International Shipping

International orders are shipped through registered international courier companies or international postal services, subject to service availability and destination country regulations.

3. Estimated Delivery Time

Delivery timelines depend on your location, courier availability, and order specifications.

Typical timelines:

  • Order Processing & Manufacturing: 7–25 business days (depending on customization and order size)
  • Domestic Delivery: Typically 2–7 business days after dispatch
  • International Delivery: Delivery times vary by destination and customs clearance.

Please note that delivery estimates are approximate and may vary during peak seasons or due to unforeseen circumstances.

4. Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Order quantity
  • Weight and dimensions
  • Shipping method selected

Applicable shipping charges will be communicated during quotation or before order confirmation.

5. Order Tracking

Once your order has been dispatched, we will provide tracking details via:

  • Email
  • WhatsApp
  • SMS (where applicable)

Tracking information may take up to 24 hours to become active after shipment.

6. Delivery Address

Customers are responsible for providing accurate shipping information.

Please ensure:

  • Complete delivery address
  • Correct PIN/ZIP code
  • Valid contact number
  • Recipient name

Zookies is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

7. Delivery Delays

While we strive to deliver all orders on time, delays may occur due to factors beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Customs clearance (for international shipments)
  • Government restrictions
  • Courier service delays
  • Remote delivery locations

Zookies is not liable for delays caused by third-party courier or postal services once the shipment has been handed over for delivery.

8. Bulk & Custom Orders

Since most of our products are custom manufactured:

  • Production begins only after final approval of artwork, specifications, and payment (where applicable).
  • Large or highly customized orders may require additional manufacturing time.
  • Estimated dispatch dates will be communicated during the quotation or order confirmation process.

9. Damaged or Lost Shipments

If your shipment arrives damaged:

  • Notify us within 48 hours of delivery.
  • Share clear photographs or videos of the package and damaged products.
  • Retain the original packaging until your claim has been reviewed.

If a shipment is confirmed lost in transit by the courier partner, we will work with the courier to investigate and determine an appropriate resolution.

10. Failed Delivery Attempts

If delivery cannot be completed because:

  • The recipient is unavailable,
  • The address is incorrect, or
  • The shipment is refused,

the package may be returned to us by the courier. Any additional shipping costs for re-dispatch may be borne by the customer.

11. Inspection Upon Delivery

Please inspect your order immediately upon receipt.

If you notice:

  • Incorrect products
  • Missing items
  • Visible manufacturing defects
  • Shipping damage

Please contact us within 48 hours of delivery so we can assist you promptly.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Zookies
Website: https://zookies.in/
Email: zookiestoy@gmail.com
Phone: +91 70486 68959
Address: 16, Radha Swamy Society, Near Singanpur Char Rasta, Katargam, Surat.