Refund & Returns Policy

Last Updated: July 21, 2026

At Zookies, we are committed to delivering high-quality custom apparel and ensuring customer satisfaction. As many of our products are made to order and customized according to customer specifications, our Refund & Returns Policy differs from that of standard retail products.

Please read this policy carefully before placing your order.

1. Custom-Made Products

Most products manufactured by Zookies are customized based on your requirements, including but not limited to:

  • Custom uniforms
  • Corporate apparel
  • Team jerseys
  • School uniforms
  • Promotional clothing
  • Printed or embroidered garments
  • Private label apparel

Since these products are made specifically for you, they cannot be returned, exchanged, or refunded once production has begun, except in the situations described below.

2. Order Cancellation

  • Orders may be cancelled only before production has started.
  • Once artwork, printing, embroidery, cutting, stitching, or manufacturing has begun, cancellation requests cannot be accepted.
  • If cancellation is approved before production, any design, sampling, or processing charges already incurred may be deducted from the refund amount.

3. Returns & Replacements

We accept returns or provide replacements only if:

  • You receive a damaged product.
  • You receive a defective product due to a manufacturing fault.
  • You receive an incorrect item that does not match your confirmed order.

To be eligible:

  • Notify us within 48 hours of receiving your order.
  • Provide your order number along with clear photographs or videos showing the issue.
  • Keep the product unused, unwashed, and in its original packaging until the claim is reviewed.

4. Items Not Eligible for Return

Returns or refunds will not be accepted for:

  • Customized or personalized products.
  • Products approved by the customer before production.
  • Incorrect size selected by the customer.
  • Minor variations in colour caused by screen settings.
  • Minor measurement variations within normal manufacturing tolerances.
  • Damage caused by improper use, washing, alteration, or storage after delivery.
  • Orders where incorrect artwork, logos, text, colours, or specifications were approved by the customer before production.

5. Quality Inspection

Once a returned item is received:

  • Our quality team will inspect the product.
  • If the claim is approved, we may offer:
    • A replacement product,
    • Repair (where applicable), or
    • A full or partial refund, depending on the issue.

The decision of Zookies after inspection shall be final.

6. Refund Process

If a refund is approved:

  • Refunds will be processed using the original payment method whenever possible.
  • Processing typically takes 7–10 business days after approval, although the credit timeline may vary depending on your bank or payment provider.
  • Shipping, handling, design, sampling, and customization charges are generally non-refundable unless the error was caused by Zookies.

7. Bulk Orders

For bulk or corporate orders:

  • Customers are encouraged to review quotations, mock-ups, artwork, colour selections, specifications, and size charts carefully before providing final approval.
  • Once production starts, bulk orders cannot be cancelled or refunded except for verified manufacturing defects or order fulfilment errors.

8. Shipping Damage

If your package arrives visibly damaged:

  • Do not discard the packaging.
  • Take photographs of the package and products immediately.
  • Contact us within 48 hours of delivery so that we can investigate and assist you.

9. Contact Us

For any questions regarding returns, replacements, or refunds, please contact us:

Zookies
Website: https://zookies.in/
Email: zookiestoy@gmail.com
Phone: +91 70486 68959